Removal Van Notting Hill Terms and Conditions
These Terms and Conditions set out the basis on which Removal Van Notting Hill provides removal, packing, transport and related services within Notting Hill and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings shown:
1.1 We, us, our means Removal Van Notting Hill, the provider of removal and related services.
1.2 You, your means the customer or business booking or using our services.
1.3 Services means any removal, packing, loading, unloading, transport, storage, waste transfer or related services that we agree to provide.
1.4 Goods means the items and personal property that you ask us to move, handle, pack, store or dispose of.
1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation we issue.
2. Scope of Services
2.1 We provide domestic and commercial removal services, including man and van services, within Notting Hill and surrounding London areas, as well as moves to and from other locations in the United Kingdom.
2.2 Our services may include packing and unpacking, loading and unloading, transport of goods, furniture disassembly and reassembly when agreed, and limited handling of waste arising from the move, subject to applicable waste regulations.
2.3 Any specific services, locations or special requirements will be agreed with you at the time of booking and confirmed in writing where appropriate.
3. Booking Process
3.1 You may request a quotation by providing accurate details of the property, access, inventory of items, special requirements and locations. Quotations are based on the information you supply.
3.2 All quotations are estimates only unless expressly described as a fixed price. We may adjust the final charge where the actual work differs from the information originally provided, including where there are additional items, delays, restricted access, or extra services requested on the day.
3.3 A booking is only confirmed when we accept your request and issue a confirmation, which may be provided in writing or electronically. We reserve the right to decline or cancel any booking at our discretion prior to confirmation.
3.4 You are responsible for checking that the details in your quotation and booking confirmation are correct. Any changes must be notified to us as soon as possible. Significant changes may result in revised pricing or scheduling.
4. Access, Parking and Loading Conditions
4.1 You must ensure that adequate access is available at both collection and delivery addresses, including suitable parking for our vehicles, and safe routes for carrying items.
4.2 It is your responsibility to arrange any required parking permits, dispensations or permissions from local authorities or third parties. Any parking fines or penalties incurred as a result of inadequate or incorrect arrangements may be charged to you.
4.3 If access is restricted, requires unusual manoeuvring, or involves stairs, lifts or long carrying distances that were not disclosed at the time of booking, additional charges may apply and delays may occur.
4.4 We may refuse to complete a move or part of a move where we consider the access or conditions unsafe for our staff, vehicles or your goods. In such cases, our liability will be limited to the services actually provided.
5. Packing and Preparation of Goods
5.1 Unless we have agreed to provide a packing service, you are responsible for packing your goods safely and suitably for transport. This includes using appropriate boxes, wrapping, padding and sealing.
5.2 Fragile items such as glass, china, artwork, electronics and instruments must be properly protected. We may decline to transport goods that are inadequately packed or pose a risk of damage.
5.3 You must empty all wardrobes, drawers and appliances unless otherwise agreed. Loose items must be packed securely in boxes.
5.4 You must defrost and dry fridges and freezers and disconnect all appliances prior to the move, unless we have specifically agreed to provide this service.
5.5 We are not responsible for the condition of goods that you pack yourself, except where damage is clearly caused by our negligence in handling or transport.
6. Items We Do Not Carry
6.1 We do not carry or store the following items and they must not be included in your goods:
a. Explosives, flammable or hazardous substances, including gas bottles, fuels, paints, solvents and chemicals.
b. Illegal items or substances.
c. Perishable or refrigerated goods.
d. Valuable items such as cash, jewellery, important documents, deeds, securities, antiques of high value or collections, unless expressly agreed in writing.
6.2 If prohibited items are included without our knowledge, we shall have no liability for loss or damage arising from such items and you will be responsible for any resulting loss, damage or expense.
7. Payments and Charges
7.1 Our charges are based on the services described in your quotation and any variations agreed before or during the move.
7.2 Unless otherwise agreed, a deposit may be required to secure your booking, with the balance payable on or before completion of the services.
7.3 Payment methods will be advised at the time of booking. All amounts are payable in pounds sterling.
7.4 If payment is not made when due, we may refuse to start or continue the move, or may retain your goods until payment is received in full. We reserve the right to charge interest on overdue amounts at the statutory rate.
7.5 Any waiting time, additional labour, extended hours, extra journeys, storage or services not included in the original booking may be charged at our prevailing rates.
8. Cancellations and Amendments
8.1 You may cancel or amend your booking by giving us notice as set out below.
8.2 If you cancel more than seven days before the scheduled service date, any deposit paid may be refunded or transferred, subject to our discretion and any reasonable administrative costs.
8.3 If you cancel within seven days but more than 48 hours before the scheduled service date, a cancellation fee may apply, which may be up to a percentage of the quoted price.
8.4 If you cancel within 48 hours of the scheduled service date, fail to be present at the agreed time and address, or are not ready for the move to commence, you may be liable for up to the full quoted amount.
8.5 If we need to cancel or reschedule due to circumstances beyond our control, including vehicle breakdown, extreme weather, accidents, illness or other operational issues, we will notify you as soon as reasonably possible and offer an alternative date or a refund of any amounts paid for services not provided. We will not be liable for consequential losses arising from such cancellation or rescheduling.
9. Your Responsibilities
9.1 You must ensure that you or an authorised representative is present at collection and delivery addresses to provide access, instructions and confirmation of completion.
9.2 You are responsible for securing parking, obtaining permits where needed, and complying with property rules and local regulations.
9.3 You must ensure that goods are ready for collection, properly packed unless we are packing, and that all necessary keys, codes and instructions are available.
9.4 You must not ask our staff to dismantle or move fixtures, fittings or items that require specialist skills, tools or certification, such as gas appliances or hard-wired electrical equipment, unless expressly agreed in advance.
10. Our Liability for Loss or Damage
10.1 We will exercise reasonable care and skill in providing our services. Our liability for loss or damage to goods or property is limited as set out in this section.
10.2 We are not liable for loss or damage arising from:
a. Your failure to adequately pack or protect goods where we have not provided packing services.
b. Inherent defects or vulnerabilities in goods, including wear and tear, ageing, or pre-existing damage.
c. Atmospheric or environmental conditions such as damp, mould, rust or temperature changes.
d. Normal handling of flat pack, self-assembly or fragile furniture not designed to be moved fully assembled.
e. Your failure to take out appropriate insurance cover for high-value or particularly fragile items.
10.3 Our liability for loss of or damage to goods in our care, custody or control, where caused by our negligence, is limited to a reasonable cost of repair or replacement, subject to a reasonable overall cap per job. This cap will reflect the nature and value of the move and may be set out in your quotation or booking confirmation.
10.4 We are not liable for indirect or consequential loss, including loss of profits, loss of revenue, loss of use, or any loss arising from delay.
10.5 You must notify us in writing of any apparent loss or damage as soon as reasonably possible, and in any event within seven days of completion of the services. We may inspect the damage before any repair or disposal.
11. Property Damage
11.1 We will take reasonable care when moving items through your property. However, minor scuffs, marks or wear to floors, walls or doorways may occur as a normal part of moving heavy or bulky items.
11.2 You should protect floors and surfaces where appropriate. We may decline to move items where there is a clear risk of disproportionate damage.
11.3 Our liability for damage to property, fixtures or fittings, where caused by our negligence, will be limited to a reasonable cost of repair, taking into account age, condition and fair wear and tear.
12. Waste and Recycling Regulations
12.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste collection provider but may remove limited waste associated with your move where agreed in advance.
12.2 Any waste or unwanted items to be removed must be declared at the time of booking. Additional charges may apply depending on volume, type of material and disposal costs.
12.3 We will not remove hazardous, clinical, chemical or prohibited waste. You are responsible for arranging suitable disposal of such items through licensed providers.
12.4 Where we remove waste or unwanted items, we will take them only to appropriate facilities and may separate items for reuse or recycling where practicable.
13. Delays and Force Majeure
13.1 We will use reasonable efforts to adhere to scheduled dates and times but cannot guarantee arrival or completion times. Traffic, road closures, weather, access problems and other factors outside our control may cause delays.
13.2 We are not liable for loss, damage or additional costs arising from delays or failure to perform our obligations where caused by events beyond our reasonable control, including but not limited to severe weather, accidents, breakdowns, strikes, public emergencies or acts of authorities.
14. Insurance
14.1 We maintain appropriate insurance in relation to our vehicles and public liability. Details can be provided on request.
14.2 You are strongly advised to arrange your own insurance to cover the full replacement value of your goods and any specific risks relevant to your move, particularly where you have high-value, rare or fragile items.
15. Complaints and Dispute Resolution
15.1 If you are dissatisfied with any aspect of our services, you should raise the issue with the team on the day where possible so that we have an opportunity to address it promptly.
15.2 If the matter is not resolved, you should submit a written complaint, providing full details of the booking, the issue and any supporting evidence, within 14 days of the service date.
15.3 We will investigate the complaint and respond within a reasonable time. Where appropriate, we may offer a remedy such as repair, partial refund or other resolution, without any admission of liability.
16. Privacy and Data
16.1 We will use the personal information you provide only for the purposes of administering your booking, delivering services, handling payments and managing any queries or disputes.
16.2 We will take reasonable steps to keep your information secure and will not sell your data to third parties. We may share information with insurers, payment providers or regulatory authorities where necessary.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or our services.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
18.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.
18.3 We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.
18.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions or representations.
